Home\WateReuse Pacific Northwest\How Do You Speak with Customers about Health Concerns of Nonpotable Recycled Water?

How Do You Speak with Customers about Health Concerns of Nonpotable Recycled Water?

2:30 p.m. – 3:30 p.m. EDT
11:30 a.m. – 12:30 p.m. PDT
PDHs: 1
Fee: Free for Association and Foundation members

Presented by WateReuse Pacific Northwest and the WateReuse Research Foundation

Although widely accepted by the water industry as a viable and sustainable source of water supply, the concept of using recycled water for irrigation purposes can still be a controversial subject in the eyes of the public in communities where it is being introduced for the first time.

Safety associated with recycled water has long been the concern.  How do we allay fears and present the safety record of nonpotable recycled water use?

To address these concerns, A Risk Assessment Study of potential health risks of recycled water and comparisons to conventional Pharmaceuticals and Personal Care Product exposures was conducted by WateReuse.  Answering such questions as: Is it safe? What chemicals remain in recycled water after treatment? Can they harm landscapers, golfers, agricultural workers or children that come into contact with turf, crops or landscaping irrigated with recycled or reclaimed water?

One of the principal investigators, Mark Millan of Data Instincts, will discuss some of the findings and outreach tools developed in the 2011 WateReuse study. He will also discuss and share what his firm has successfully used in the field in over 20 years of helping to implement recycled water projects in various communities.


Mark Millan is the principal of Data Instincts, Public Outreach Consultants – a professional consultancy specializing in public outreach and involvement for implementing recycled water projects. Mark has over 30 years of experience in marketing and public relations with the last 22 focusing on recycled water related projects and issues.

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